When you purchase an extended warranty on an appliance for way too many dollars, you don't get a choice as to who will do the warranty work. When my expensive stove/oven went Tango Uniform two weeks after the manufacturers warranty expired, I called the store and got set up for repair/replacement by the extended warranty people. After waiting 5 days for a technician and asking a friend to sit at the house all day waiting for him, as I'm out of town, he arrives. Yay! Reinforcements! It's just the electronic timer, an easy fix, he says. I'm told on a Tuesday after he makes a call "we have the part in stock! I'll be here Thursday to install it". Thursday, waited all day. No show. No call. When I called Friday after waiting some more, I was told the part "was ordered and would be in Saturday". Saturday- nothing. Monday I called again. They said the part that was in stock, which they ordered, wasn't ordered, but it was ordered now and it would be in Tuesday. Want to make a bet I don't see it this week as "it's a holiday!"and I live out in the boonies?
So I polished a broadsword or two and made something tasty without the appliance - Chinese Sesame Chicken. With extra red pepper. I think I need to read up before I call the appliance warranty people again. Apparently, they've read Sun Tzu's "The Art of War" and are following this advice.
"All warfare is based on deception. Hence, when able to attack, we must seem unable; when using our forces, we must seem inactive; when we are near, we must make the enemy believe we are far away; when far away, we must make him believe we are near. Hold out baits to entice the enemy. Feign disorder, and crush him."
- Sun Tzu, the Art of War
But despite their efforts, they haven't won the war. I'm eating quite well with alternative cooking means.